When will puzzles ship?
We anticipate shipping puzzles to backers the end of February 2024, according to manufacturer timelines.
Last updated: October 16, 2023 08:25
What age is this best for?
The Mission: Inclusion Puzzle is intended from ages 5-105, because we believe that learning can happen at any age. More specifically though, the Kidfolk characters are based on an 8-year-old’s body. The puzzle is welcoming to both elementary and middle-school children. Based on detailed research, and personal experience, we selected a 100 piece puzzle for ages 5-12+.
Last updated: October 13, 2023 18:31
Where do you ship to?
We ship within the US and Canada. We plan to ship internationally in the future!
Last updated: December 05, 2023 10:28
Will you be offering exchanges/returns?
Returns of damaged products will be processed through our shipping professionals.
Last updated: October 13, 2023 18:31
When will you charge shipping fees?
We will notify all the Backers when shipping fees will be processed. Timing will be determined once we are confident in efficient shipping methods and rates.
Last updated: December 05, 2023 10:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.